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Tagger Troubleshooting

  1. Confirm Tagger is getting power and connection is secure.

  2. Confirm lights are active on the box.

Note: The Fitlet light will be green if connected to power AND powered on. The light will be amber if connected to power but powered off.

  1. If both of those are good, try cycling power to the box ONCE.

  2. If the problem persists, contact Specific Energy Tech Support (Tech Support will try tunneling into it).

  3. If Support cannot tunnel in, it is likely an internet connection issue. Swap the box & Specific Energy must hold device's hand – it is not an automated process again just yet.

Swapping an Edge Device

  1. Power on the device. Confirm lights are active on the box.

  2. Confirm the device shows up on the User Interface.

    1. Navigate to Admin page/Devices Tab

    2. Box may show as unassigned or want to connect to its original assignment.

  3. Confirm antenna is connected.

New boxes have two, redundant antenna connections. If using one antenna, the connection closest to the side is preferred over the one at dead-center.

  1. Ensure box is connected in same places as the replaced box.

If seeing an error, rule out local communication errors (i.e., not an issue with the serial port or ethernet physical connections).

  1. Contact Michael Blake with Specific Energy to confirm connection.

Not quite what you need? Return to the Help HOME Screen.

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