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titleI received an alarm for "Can't connect to the device"

  1. Confirm tagger is getting power;

  2. Confirm lights are active on the box;

  3. if both of those are good, trying cycling power to the box ONCE;

  4. If problem persists, contact Specific Energy Tech Support or replace with spare.

Tagger Troubleshooting and Swap Quick Reference Guide https://specificenergy.atlassian.net/wiki/spaces/~6384da8200cb2fc3f9891700/pages/93716483

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titleHow do I change the Time Zone on the User Interface?

All time-related widgets will show time based on the user's time zone or the time zone the user has selected in the navigation bar.

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titleWhy won't my browser remember my device?

If you're being prompted for your 6-digit 2FA code on every login (even after opting to remember the device for 30 days), it could be because your cookies or other forms of client-side storage are being deleted.

This happens if you're browsing in incognito mode or if you have a setting enabled here chrome://settings/cookies labeled "Clear cookies and site data when you close all windows".

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titleHow do I set up 2-Factor for the first time?

After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication.

On a mobile device, select the “Copy Key/Manual Entry” option. From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.

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