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Frequently Asked Questions

Frequently Asked Questions

Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.

Admin may change within Settings menu from the Admin page:

  1. On the Admin Page;

  2. Navigate to the user;

  3. Click the Settings (cog) icon next to the username;

  4. Select Send Password Reset E-mail or Reset Two-Factor button.

Note: Reset Two-Factor will prompt the user to set it up when they supply a valid password.

Admin may change within Settings menu from the Admin page:

  1. Navigate to the user;

  2. Click the Settings (cog) icon next to the username;

  3. Select Modify Group Settings.

Admin macy change within Settings menu from the Admin page:

  1. Navigate to the user;

  2. Click the Settings (cog) icon next to the username;

  3. Deselect the Account is Active checkbox.

  1. Confirm Tagger is getting power;

  2. Confirm green lights are active on the box;

  3. If both of those are good, trying cycling power to the box ONCE. Wait 5 minutes to establish connection.

Tagger Troubleshooting and Swap

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