Frequently Asked Questions

Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.

Admin may change within Settings menu from the Admin page:

1. On the Admin Page;

2. Navigate to the user;

3. Click the Settings (cog) icon next to the username;

4. Select Send Password Reset E-mail or Reset Two-Factor button.

Admin may change within Settings menu from the Admin page:

1. Navigate to the user;

2. Click the Settings (cog) icon next to the username;

3. Select Modify Group Settings.

Admin macy change within Settings menu from the Admin page:

1. Navigate to the user;

2. Click the Settings (cog) icon next to the username;

3. Deselect the Account is Active checkbox.

   Open

   

1. Confirm Tagger is getting power;

2. Confirm green lights are active on the box;

3. If both of those are good, trying cycling power to the box ONCE. Wait 5 minutes to establish connection.

Tagger Troubleshooting and Swap