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1. Confirm tagger is getting power;

2. Confirm lights are active on the box;

3. if If both of those are good, trying cycling power to the box ONCE;

4. If problem persists, contact Specific Energy Tech Support or replace with spare.

https://specificenergy.atlassian.net/wiki/spaces/~6384da8200cb2fc3f9891700/pages/93716483