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titleHow do I reset my password?

Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.

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titleHow do I remove access for a user? (Admin Users)

Admin may macy change within Settings menu from the Admin page:

  1. Navigate to the user;

  2. Click the Settings (cog) icon next to the username;

  3. Deselect the Account is Active checkbox.

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titleI received an alarm for "Can't connect to the device"

  1. Confirm tagger Tagger is getting power;

  2. Confirm green lights are active on the box;

  3. If both of those are good, trying cycling power to the box ONCE;If problem persists, contact Specific Energy Tech Support or replace with spare. Wait 5 minutes to establish connection.

https://specificenergy.atlassian.net/wiki/spaces/~6384da8200cb2fc3f9891700/pages/93716483

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titleHow do I set up 2-Factor for the first time?

After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication.

On a mobile device, select the “Copy Key/Manual Entry” option. Paste the key into the “Enter a setup key” option in the authenticator.

From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.

Not quite what you need? Return to the Help HOMEScreen.