Tagger Troubleshooting
Confirm Tagger is getting power and connection is secure. all physical connections to Tagger device are secure (i.e., antenna, communication, power).
Confirm lights are active on the box.
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If both of those are good, try cycling power to the box ONCE. Wait 5 minutes for connection to establish.
If the problem persists, contact Specific Energy Tech Support (Tech Support will try tunneling into it).If Support cannot tunnel in, it is likely an internet connection issue. Swap the box & Specific Energy must hold device's hand – it is not an automated process again just yetsuspected power issue or a surge has occurred, contact electrician for further troubleshooting of electrical components (i.e., breakers, surge protection, UPS).
Check PLC for power, function, and communication.
Once electrical, physical connection, and PLC issues are ruled out, continue with procedure to swap box.
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Swapping an Edge Device
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Power on the device. Confirm green lights are active on the box.
Confirm the device shows up on the User Interface.
Navigate to Admin page/Devices Tab
Box may show as unassigned or want to connect to its original assignment.
Confirm antenna is connected.
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If seeing an error, rule out local communication errors (i.e., not an issue with the serial port or ethernet physical connections). |
Contact Michael Blake with Specific Energy Tech Support to confirm connection.
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