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titleHow do I reset my password?

Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.

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titleHow do I set up 2-Factor for the first time?

After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication. We recommend using an authenticator like Google Authenticator as in the instructions linked below: https://www.specificenergy.com/twoFactorSetup.html

On a mobile device, select the “Copy Key/Manual Entry” option. Paste the key into the “Enter a setup key” option in the authenticator.

From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.

Not quite what you need? Return to the Help HOMEScreen.