Versions Compared

Old Version 10

changes.mady.by.user Errin Evans (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Errin Evans (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleHow do I reset my password?

Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.

Expand
titleHow do I send a user password reset e-mail or reset 2-factor authentication? (Admin Users)

Admin may change within Settings menu from the Admin page:

  1. On the Admin Page;

  2. Navigate to the user;

  3. Click the Settings (cog) icon next to the username;

  4. Select Send Password Reset E-mail or Reset Two-Factor button.

Info

Note: Reset Two-Factor will prompt the user to set it up when they supply a valid password.

Expand
titleHow do I modify user group settings to allow Read/Write access? (Admin Users)

Admin may change within Settings menu from the Admin page:

  1. Navigate to the user;

  2. Click the Settings (cog) icon next to the username;

  3. Select Modify Group Settings.

Expand
titleHow do I remove access for a user? (Admin Users)

Admin may macy change within Settings menu from the Admin page:

  1. Navigate to the user;

  2. Click the Settings (cog) icon next to the username;

  3. Deselect the Account is Active checkbox.

Expand
titleI received an alarm for "Can't connect to the device"

  1. Confirm tagger Tagger is getting power;

  2. Confirm green lights are active on the box;

  3. if If both of those are good, trying cycling power to the box ONCE;

  4. If problem persists, contact Specific Energy Tech Support or replace with spare.

Tagger Troubleshooting and Swap Quick Reference Guide

  1. . Wait 5 minutes to establish connection.

https://specificenergy.atlassian.net/wiki/spaces/~6384da8200cb2fc3f9891700/pages/93716483

Expand
titleHow do I change the Time Zone on the User Interface?

All time-related widgets will show time based on the user's time zone or the time zone the user has selected in the navigation bar.

...

Expand
titleWhy won't my browser remember my device?

If you're being prompted for your 6-digit 2FA code on every login (even after opting to remember the device for 30 days), it could be because your cookies or other forms of client-side storage are being deleted.

This happens if you're browsing in incognito mode or if you have a setting enabled here chrome://settings/cookies labeled "Clear cookies and site data when you close all windows".

Expand
titleHow do I set up 2-Factor for the first time?

After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication. We recommend using an authenticator like Google Authenticator as in the instructions linked below: https://www.specificenergy.com/twoFactorSetup.html

On a mobile device, select the “Copy Key/Manual Entry” option. Paste the key into the “Enter a setup key” option in the authenticator.

From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.

Image Added

Expand
titleWhat is a Passkey? How do I set it up?

Passkeys

Not quite what you need? Return to the Help HOMEScreen.