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| title | How do I reset my password? |
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Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you. |
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| title | How do I send a user password reset e-mail or reset 2-factor authentication? (Admin Users) |
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Admin may change within Settings menu from the Admin page: On the Admin Page; Navigate to the user; Click the Settings (cog) icon next to the username; Select Send Password Reset E-mail or Reset Two-Factor button.
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Note: Reset Two-Factor will prompt the user to set it up when they supply a valid password. |
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| title | How do I modify user group settings to allow Read/Write access? (Admin Users) |
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Admin may change within Settings menu from the Admin page: Navigate to the user; Click the Settings (cog) icon next to the username; Select Modify Group Settings.
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| title | How do I remove access for a user? (Admin Users) |
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Admin may macy change within Settings menu from the Admin page: Navigate to the user; Click the Settings (cog) icon next to the username; Deselect the Account is Active checkbox. 
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| title | How do I set up 2-Factor for the first time? |
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After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication. We recommend using an authenticator like Google Authenticator as in the instructions linked below: https://www.specificenergy.com/twoFactorSetup.html On a mobile device, select the “Copy Key/Manual Entry” option. Paste the key into the “Enter a setup key” option in the authenticator. From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.  |
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| title | What is a Passkey? How do I set it up? |
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Passkeys |
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