How do I reset my password?
Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.
How do I send a user password reset e-mail or reset 2-factor authentication? (Admin Users)
Admin may change within Settings menu from the Admin page:
On the Admin Page;
Navigate to the user;
Click the Settings (cog) icon next to the username;
Select Send Password Reset E-mail or Reset Two-Factor button.
How do I modify user group settings to allow Read/Write access? (Admin Users)
Admin may change within Settings menu from the Admin page:
Navigate to the user;
Click the Settings (cog) icon next to the username;
Select Modify Group Settings.
How do I remove access for a user? (Admin Users)
Admin macy change within Settings menu from the Admin page:
Navigate to the user;
Click the Settings (cog) icon next to the username;
Deselect the Account is Active checkbox.
How do I change the Time Zone on the User Interface?
All time-related widgets will show time based on the user's time zone or the time zone the user has selected in the navigation bar.
How do I disable autologout?
Right click the Logout countdown and select Disable Autologout. If you disable auto-logout and open a new tab or refresh the page, you will have to disable it again on the new tab or the refreshed page as those actions will re-enable autologout.
Why won't my browser remember my device?
If you're being prompted for your 6-digit 2FA code on every login (even after opting to remember the device for 30 days), it could be because your cookies or other forms of client-side storage are being deleted.
This happens if you're browsing in incognito mode or if you have a setting enabled here chrome://settings/cookies labeled "Clear cookies and site data when you close all windows".
How do I set up 2-Factor for the first time?
After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication. We recommend using an authenticator like Google Authenticator as in the instructions linked below: https://www.specificenergy.com/twoFactorSetup.html
On a mobile device, select the “Copy Key/Manual Entry” option. Paste the key into the “Enter a setup key” option in the authenticator.
From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.
What is a Passkey? How do I set it up?
Not quite what you need? Return to the Help HOME Screen.
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