Frequently Asked Questions

Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.

Admin may change within Settings menu from the Admin page:

1. On the Admin Page;

2. Navigate to the user;

3. Click the Settings (cog) icon next to the username;

4. Select Send Password Reset E-mail or Reset Two-Factor button.

Admin may change within Settings menu from the Admin page:

1. Navigate to the user;

2. Click the Settings (cog) icon next to the username;

3. Select Modify Group Settings.

Admin macy change within Settings menu from the Admin page:

1. Navigate to the user;

2. Click the Settings (cog) icon next to the username;

3. Deselect the Account is Active checkbox.

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1. Confirm Tagger is getting power;

2. Confirm green lights are active on the box;

3. If both of those are good, trying cycling power to the box ONCE. Wait 5 minutes to establish connection.

Tagger Troubleshooting and Swap

All time-related widgets will show time based on the user's time zone or the time zone the user has selected in the navigation bar.

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Right click the Logout countdown and select Disable Autologout. If you disable auto-logout and open a new tab or refresh the page, you will have to disable it again on the new tab or the refreshed page as those actions will re-enable autologout.

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If you're being prompted for your 6-digit 2FA code on every login (even after opting to remember the device for 30 days), it could be because your cookies or other forms of client-side storage are being deleted.

This happens if you're browsing in incognito mode or if you have a setting enabled here chrome://settings/cookies labeled "Clear cookies and site data when you close all windows".

After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication. We recommend using an authenticator like Google Authenticator as in the instructions linked below: https://www.specificenergy.com/twoFactorSetup.html

On a mobile device, select the “Copy Key/Manual Entry” option. Paste the key into the “Enter a setup key” option in the authenticator.

From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.

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Passkeys