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titleHow do I reset my password?

Users may reset their own password by following the Forgot my Password reset flow. Two-factor reset requires contacting Admin to do it for you.

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titleHow do I send a user password reset e-mail or reset 2-factor authentication? (Admin Users)

Admin may change within Settings menu from the Admin page:

  1. On the Admin Page;

  2. Navigate to the user;

  3. Click the Settings (cog) icon next to the username;

  4. Select Send Password Reset E-mail or Reset Two-Factor button.

Info

Note: Reset Two-Factor will prompt the user to set it up when they supply a valid password.

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titleHow do I modify user group settings to allow Read/Write access? (Admin Users)

Admin may change within Settings menu from the Admin page:

  1. Navigate to the user;

  2. Click the Settings (cog) icon next to the username;

  3. Select Modify Group Settings.

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titleHow do I remove access for a user? (Admin Users)

Admin may macy change within Settings menu from the Admin page:

  1. Navigate to the user;

  2. Click the Settings (cog) icon next to the username;

  3. Deselect the Account is Active checkbox.

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titleI received an alarm for "Can't connect to the device"

  1. Confirm tagger Tagger is getting power;

  2. Confirm green lights are active on the box;

  3. if If both of those are good, trying cycling power to the box ONCE;

  4. If problem persists, contact Specific Energy Tech Support or replace with spare.

Tagger Troubleshooting and Swap Quick Reference Guide

  1. . Wait 5 minutes to establish connection.

https://specificenergy.atlassian.net/wiki/spaces/~6384da8200cb2fc3f9891700/pages/93716483

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titleHow do I change the Time Zone on the User Interface?

All time-related widgets will show time based on the user's time zone or the time zone the user has selected in the navigation bar.

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titleWhy won't my browser remember my device?

If you're being prompted for your 6-digit 2FA code on every login (even after opting to remember the device for 30 days), it could be because your cookies or other forms of client-side storage are being deleted.

This happens if you're browsing in incognito mode or if you have a setting enabled here chrome://settings/cookies labeled "Clear cookies and site data when you close all windows".

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titleHow do I set up 2-Factor for the first time?

After you receive your “Welcome to Specific Energy” e-mail and set your password, you will be directed to set-up 2-factor authentication. We recommend using an authenticator like Google Authenticator as in the instructions linked below: https://www.specificenergy.com/twoFactorSetup.html

On a mobile device, select the “Copy Key/Manual Entry” option. Paste the key into the “Enter a setup key” option in the authenticator.

From desktop, scan the QR code from the authenticator app of your choosing or select the “Copy Key/Manual Entry” option.

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titleWhat is a Passkey? How do I set it up?

Passkeys

Not quite what you need? Return to the Help HOMEScreen.